MINISTRY OF LABOUR & EMPLOYMENT

CITIZEN’S CHARTER
 Page Last updated on 03/07/2009

·              The Ministry of Labour has the mandate to protect and safeguard the interests of workers in general and those constituting the deprived and marginal classes of the society in particular with due regard to creation of a healthy work environment for higher production and productivity.

·              The Ministry seeks to achieve this objective through enactment and enforcement of labour laws and implementation Schemes / Programmes relating to welfare, health, safety and social security of the workers.

 OUR SERVICES / ACTIVITIES

 Subjects allotted to the Ministry

PART I.         UNION SUBJECTS

1.         In respect of Union Railways - Payment of wages, trade disputes, hours of work from employees not covered by the Factories Act, and regulation of employment of children.

2.         In respect of Docks - Regulation of safety, health and welfare measures concerning dock labour.

3.         Regulation of labour and safety in mines and oilfields.

PART II.        CONCURRENT SUBJECTS                                                                    

 4.         Factories.

5.         Welfare of Labour - Industrial, commercial and agricultural conditions of labour; provident funds, family pensions, gratuity, employers' liability and workmen's compensation; health and sickness insurance, including invalidity pensions, old age pensions, improvement of working conditions in factories; canteens in industrial undertakings.

6.         Unemployment Insurance.

7.         Trade Union; industrial and labour disputes.

8.         Labour statistics.

9.         Employment and unemployment except rural employment and unemployment.

10.       Vocational and technical training of craftsmen.

PART III.      ADDITIONAL BUSINESS FOR STATES OF HIMACHAL PRADESH, MANIPUR, TRIPURA AND NATIONAL CAPITAL TERRITORY OF DELHI.

11.       Items mentioned in Part II above.

 

PART IV.      INCIDENTAL BUSINESS WITH RESPECT TO ANY OF THE MATTERS MENTIONED IN PARTS I, II AND III ABOVE.

12.       The implementing of treaties and agreements with other countries.

13.       Jurisdiction and powers of all Central Government Industrial Tribunals/Labour Courts.

PART V.        MISCELLANEOUS BUSINESS

14.        Employment Exchanges.

15.       Schemes for training of instructors, craftsmen, technicians, and foreman at supervisory level, both in India and abroad, apprentice training.

16.       International Labour Organisation (ILO).

17.       Tripartite Labour Conferences.

18.       The War Injuries (Compensation Insurance) Act, 1943 (23 of 1943) and Scheme.

19.       Administration of laws connected with safety and welfare in mines other than coal mines; organizations of the Chief Inspector of Mines and Mica Mines Welfare.

20.       Administration of Dock Workers (Safety, Health and Welfare) Act, 1986 and Dock Workers (Safety, Health and welfare) Regulation, 1990 made thereunder.

21.       Administration of the Minimum Wages Act, 1948 (11 of 1948).

22.       Administration of the Employees’ State Insurance Act, 1948 (34 of 1948), the Employees Provident Funds and Miscellaneous Provisions Act, 1952 (19 of 1952), the Payment of Gratuity Act, 1972 (39 of 1972), the Maternity Benefits Act, 1961 (53 of 1961 and the Workmen’s Compensation Act, 1923 (8 of 1923)

23.       Administration of Labour Laws in central sphere undertakings.

24.       Labour Statistics Organist ion of Director General, Labour Bureau.

25.       Organization of Chief Labour Commissioner and Constitution and administration of Central Government Industrial Tribunal, Central Government Labour Courts, National Industrial Tribunal.

26.       Organization of Directorate General of Factory Advice Service and Labour Institutes, Mumbai

27.       Plantation Labour and administration of the Plantations Labour Act, 1951 (69 of 1951).

28.       Recruitment, posting, transfer and training of Central Government Labour Officers.

29.       Administration of the Working Journalists and other Newspaper Employees (Conditions of Service) and Miscellaneous Provisions Act, 1955 (45 of 1955).

30.      Schemes regarding workers' education.

31.      Schemes regarding workers' participation in management.

32.      Discipline in industry.

33.      Constitution of Wage Boards for individual industries.

34.      Regulation of working condition of motor transport workers.

35.      Evaluation of the implementation of Labour Laws in the country.

36.       (i)         Administration of Welfare Funds for beedi, cine and certain categories of  non-coal mine workers.

            (ii)        Regulation on abolition of bonded labour system.

            (iii)       Regulation on inter-state Migrant Workmen.

(iv)       Contract Labour system.

(v)        Formulation of Social Security Schemes and central legislation for unorganized sector workers including agricultural workers; and

(vi)       Establishment of Labour Welfare Organization (LWO)

37.       Prime Minister Shram Awards, National Safety Awards (for Mines and Factories), Vishwakarma Rashtriya Puraskar.

38.       The Building and other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996 (27 of 1996) and the Building and other Construction Workers Welfare Cess Act, 1996 (28 of 1996).

39.       Sales Promotion Employees (conditions of Service) Act, 1976 (11 of 1976).

 

OUR VISION

·                     Expeditious processing and implementation of the recommendations of the Second National Commission on Labour.

·                     Endeavour to bring the unorganised workers under the purview of social protection through enactment of an umbrella legislation.

·                     Commitment to the concerns of children and elimination of child labour from hazardous sectors.

·                     All out efforts for mainstreaming children from National Child Labour Projects (NCLPs) schools to the formal schools.

·                     Children in the age group 5-8 years to be directly linked to the formal education and vocational training for children in the age group of 9-14 years.

·                     To ensure nationally acceptable and internationally competitive standards of health, safety and welfare for employees of the Indian mines.

·                     Implementation of the provisions of National Policy on Safety, Health and Environment at Work Place.

·                     The Unorganized Workers Social Security Act, 2008 has been enacted. The Act provides formulation of Social Security scheme for unorganized workers.

·                     Enhancing competence of individual, increasing productivity of industry and competiveness of the country through skill development.

·                     Inspection by Central Industrial Relation Machinery to be relief oriented.

·                     The existing series of Consumer Price Index (Industrial Workers) with base 2001 – to be replaced by a new series with base year 2010 or 2011.

·                     Improve delivery of service by IT enablement, through transparent procedures and processes in Social Security administration. 

·                     Spread the reach of social security to the organized sector workers and international workers through Employees’ Provident Fund Organization and Employees’ State Insurance Corporation to the extent feasible and by strengthening Maternity Benefit Act, 1961, Payment of Gratuity Act, 1972 and Workers Compensation Act, 1923.

·                     One ESI hospital in each State to be covered into a Model Hospital.  Increase coverage and improve service delivery by IT enablement. Participate in the health insurance schemes under the Unorganized Workers’ Social Security Act, 2008 to the extent feasible.

·                    Endeavour to implement the Social protection schemes through Unorganized Sector Social Security Act, 2008.

·                    Expeditious processing of the public grievances for non-payment/less payment of wages through concerned appropriate authorities.

·                    Monitoring the implementation of the Minimum Wages Act, 1948 in the Central and State Sphere.

·                    Expeditious processing of the public grievances for non-payment / less payment of bonus through concerned appropriate authorities.

·                    Expeditious processing of the demands for setting up of statutory wage boards for newspaper employees.

·                    Monitoring the implementation of the report of wage boards for newspaper employees as notified by Government.

·               To project labour issues as a core concern of policy making and to highlight the role of labour in shaping of modern India.

·                     To address the issues of transformation of the world of work;

·                     To empower the social factors with capacities to meet the challenge of change; and

·                     To preserve and disseminate information on labour matters.

OUR GOAL

·                     Protection and promotion of interests of workers in relation to Working Journalists and Other Newspaper Employees

·                     Rationalization of the existing labour laws in tune with the future labour market needs and enactment of umbrella legislation for the unorganised workers.

·                     The Rashtriya Swasthya Bima Yojana (RSBY) was launched on 01.10.2007 and become operational w.e.f. 01.04.2008. Under the scheme, Smart Card based cashless health insurance cover of Rs.30,000/-   will be provided to all BPL families (a unit of five) in Unorganized sector by 2009-2010 and also extend social security cover to other segments of Unorganized Sector.

·                     Protection and promotion of interest of the workers covered by two acts i.e. payment of Bonus Act, 1965 and Working Journalists and Other Newspaper Employees (Conditions of Service) and Miscellaneous Provisions Act, 1955

·                     Rationalizing the labour laws mentioned above.

·                     To see it that the recommendations of the Wage Boards for newspaper employees are implemented by all State/UTs by monitoring and reviewing the same at the Ministry level.

·                     To address all the emerging requirements in the area of research and training pertaining to labour.

·                     The most important goal of the National Labour Institute is to address all the emerging requirements in the area of research and training pertaining to labour. The Institute, by fulfilling this goal, will strive to be the pioneering Institution in the area of labour studies nationally and internationally.

OUR CLIENTS

·                     All workers working in unorganised sectors, organised sectors, child & women labour, bonded labourers, contract labourers etc.

OUR COMMITMENT TO THE CLIENTS

·                     Speedy and timely redressal of grievances of workers by creating workers’ friendly environment.

·                     Ensure welfare of child labour, women labour, unorganised labour, construction workers, agricultural workers, bonded labour and other deprived sections of the society.

·                     Improve the effectiveness of the conciliation machinery to resolve disputes.

·                     Simplification and rationalization of the system for the beneficiaries under various welfare schemes.

·                     Transparency in working by creating an internet based system.

·                     Simplification of procedure for reports and returns.

·                     Progressive increase in use of e-governance as a measure for improving efficiency of the Ministry.

·                     Resolve to maintain tripartism by providing fora for tripartite consultations at the apex level, e.g. Indian Labour Conference and Standing Labour Committees, which have shaped and influenced the labour policy in India through their recommendations.

 

 

ATTACHED / SUBORDINATE OFFICES AND AUTONOMOUS BODIES

Directorate General of Employment & Training (DGE&T): (http://dget.gov.in)

·                     Laying down the policies, standards, norms and guidelines in the area of vocational training throughout the country.

·                     Co-ordinating employment services.

            Office of the Chief Labour Commissioner (Central): (http://labour.gov.in/clc)

·                     Prevention, investigation and settlement of industrial disputes in the Central   sphere.

·                     Enforcement of awards and settlements.

·                     Implementation of labour laws in industries and establishments in respect of which, Central Government is the appropriate Government.

·                     Verification of membership of Unions affiliated to the Central Organizations of Workers for giving them representation on national and international conferences and committees.

·                     Enforcement of the provisions of the Minimum Wages Act in the Central Sphere establishments.

·                     Authorized to adjust Variable Dearness Allowance (VDA) every six months effective from 1st April and 1st October every year on the basis of 6 monthly averages Consumer Price Index for the preceding six months ending 31st December and 30th June respectively.

            Directorate General of Factory Advice Service and Labour Institutes (DGFASLI): (http://dgfasli.nic.in)

·               Safety, health and welfare in factories and docks.

·               Coordinating implementation of the Factories Act, 1948 by the State Governments and formulation of model rules.

·               Administration of the Dock Workers (Safety, Health and Welfare) Act, 1986

·               Undertaking research in industrial safety, occupational health, industrial hygiene, industrial psychology and industrial physiology.

·               Providing training, mainly in the field of industrial safety and health, including a diploma course of one year duration in industrial safety which is an essential qualification for appointment of safety officers in factories, 3 months certificate course in industrial health (AFIH) for Doctors for their appointment as factory medical officers.

·                  Regular in-service training of factory inspectors.

·                  Implementing the Vishwakarma Rashtriya Puraskar (VRP) and National Safety Awards (NSA) Schemes.

           Directorate General, Labour Bureau:(http://labourbureau.nic.in)

·                  Collection, compilation, analysis and publication of statistical data on labour related subjects like employment, wages, earnings, industrial relations, working conditions etc.

·              Compilation and dissemination of the Consumer Price Index Numbers for Industrial and Agricultural/Rural Workers.

Rendering necessary assistance to the State Governments in conducting training programmes in Labour Statistics at State/District/Unit levels.

·                        Updating the base of Consumer Price Index Numbers for:-

                                i.            Industrial Workers from base 2001=100 to 2010=100

                              ii.            Agricultural/Rural Labourers from 1986-87=100 to 2004-05=100

·                          Updating the base of Wage Rate Index Numbers from 1963-65=100 to 2006-07=100.

·                          Improvement of Labour Statistics, Human Resource Development and Creation of Management Information System.

Directorate General of Mines Safety (http://www.dgms.in)

·                            Enforcement of the provisions of the Mines Act, 1952 and Regulations framed there under {Coal Mines Regulations, 1957, Metalliferous Mines Regulations, 1961, Oil Mines Regulations, 1984, Mines Rules, 1955, Mines Vocational Training Rules, 1966, Mines Rescue Rules, 1985., Mines Crèche Rules, 1966, Coal Mines Pit Head Bath Rules, 1959}

·                            Enforcement of the provisions of the Electricity Act, 2003 and Indian Electricity Rules, 1956 and Allied Legislations {Factories Act, 1948 : Chapter III & IV, Manufacture, Storage & Import of Hazardous Chemicals Rules, 1989 – under Environmental Protection Act, 1986, Land Acquisition (Mines) Act, 1985, The Coal Mines (Conservation & Development) Act, 1974} as applicable to Mines and Oils fields.

Welfare Commissioners (9 offices):

Providing welfare facilities to the workers employed in the mica, limestone, dolomite, iron ore, manganese and chrome ore mines and in the beedi and cinema industries.

WELFARE SCHEMES FOR BEEDI / CINE / IOMC / LSDM / MICA MINES WORKERS

HEALTH

For Cine workers, there are three dispensaries for medical treatment;

To provide treatment to IOMC Workers and their families, there are 3 hospitals and 16 dispensaries, for LSDM Workers and their families, there are 32 dispensaries, and for MICA workers there are 1 Hospital and 8 Dispensaries, all over the country.


DIVERSIFIED MEDICAL ASSISTANCE FOR MINE WORKERS

 

PURPOSE

NATURE OF ASSISTANCE

Ophthalmic Problems

Financial assistance of Rs.300/- for purchase of spectacles

Tuberculosis

Reservation of beds in T. B. Hospitals and domiciliary treatment for workers.  Subsistence allowance Rs.750/- p.m. to Rs.1000/- is paid to workers.

Heart Diseases

Reimbursement of expenditure up to Rs.1,30,000/- to  workers.

Kidney Transplantation

Reimbursement of expenditure up to Rs.2,00,000/- to  workers.

Cancer

Reimbursement of actual expenditure on treatment, medicines, and diet charges incurred by  workers, or their dependants.

Minor surgery like Hernia, Appendectomy ulcer, Gynaeco-logical diseases and prostrate diseases.

Reimbursement of expenditure upto Rs.30,000/- to workers and their dependants.

Mental Diseases

Financial assistance for treatment of mental diseases, diet, railway fare and subsistence allowance to  workers.

Leprosy

Financial assistance for Rs.30/- per patient per day for indoor treatment and Rs.6/- per patient per day for outdoor treatment to   workers.  Subsistence allowance of Rs.300/- per month with dependants and Rs.200/- per month without dependants for workers.

Maternity Benefits

Grant of Rs.1000/- per delivery to a female worker (for first two deliveries).

Family Welfare

Monetary incentive @ Rs.500/- per head to the workers for undergoing sterilization.

Marriage of the daughter of widow/ widower

Financial assistance of Rs.5000/- each  is given for the marriage of the two daughters of the widow/widower workers, and

 

Funeral Expenses

Rs.1500/- for funeral expenses of the diseased workers.

           

            In addition to above following welfare schemes are specially formulated for the   workers:-

(i)                 Scheme for artificial limb for   workers working in  Mines;

(ii)               Scheme for fatal and serious accidental benefit, for Mine workers;

(iii)             Scheme for payment for grant-in-aid to the mine managements who are maintaining hospital for the   workers and their families; 

(iv)             Scheme for organizing health camps;

(v)               Grant-in-aid for the purchase of ambulance, 75% of the cost or Rs.3.00 lakh whichever is less;

(vi)             Grant-in-aid for the purchase of Bus for transporting workers, 75% of the cost or Rs.5.00 lakh whichever is less; and in case of mini bus, 75% of the cost or Rs.3.00 lakh whichever is less;

 

EDUCATION

(i)                 Scholarship is awarded to the children to the workers studying from class-I to professional degree courses ranging from Rs.250/- to Rs.8000/-. 

(ii)               Financial assistance to the extent of 75% of the cost subject to maximum Rs.5.00 lakh for normal bus and Rs.3.00 lakh for mini bus to the  mine management for transporting school going children of the   workers.

(iii)             Mine Managements are provided Rs.5000/- for purchase of books in the library.

 

RECREATION

 

            For organizing sports/games, social and cultural activities for   workers and their families following provisions are there:-

(i)                 For purchase of sports gear, 75% of actual cost subject to the maximum Rs.10,000/- in a financial year.

(ii)               For organization of sports/games/tournaments activities by the Department, 75% of the cost subject to maximum Rs.40,000/- per tournament in a financial year.

(iii)             Provision for celebration of three national festivals Rs.2,500/- per function subject to maximum Rs.7,500/- in a financial year.

(iv)             Provision for celebration of seven social functions Rs.2,000/- per function subject to maximum Rs.14,000/- in a financial year.

(v)               Rs.10,000/- for purchase of colour T.V. set and Rs.4,000/- for Black & White T.V. sets to the mine  managements to be placed at workers colony.

(vi)             Provision of dish antenna to the mine management subject to the maximum of Rs.30,000/-.

 

            REVISED INTEGRATED HOUSING SCHEME (RIHS)

 

            Under the RIHS 2007 which is effective from 1.4.2007, the Implementing Agency is Ministry of Labour and Employment, through the Welfare Commissioners in the field under the Director General Labour Welfare.  The subsidy of Rs.40,000/- is released in two equal installments.  The workers’ contribution is Rs.5000/-, which is deposited after the administrative approval granted by DGLW’s Office.  The first installment will be released, in advance, for construction up to roof-level. The second installment will be released when the construction reaches up to roof level to enable workers to complete construction in all respect.  The workers’ construction of Rs.5000/- shall be refunded to him, along with the 2nd instalment. 

            In addition to above individual housing scheme, the   management is granted Rs.40,000/- for type-I houses and Rs.50,000/- for type-II houses for providing accommodation to the   workers on charge of nominal rent.

 

            WATER SUPPLY

 

            Mine managements are provided with 75% of the actual cost incurred for the arrangements of drinking water facilities.

 

EMPLOYEES’ STATE INSURANCE CORPORATION (ESIC): (http:/esic.nic.in)

 

·         Implementation of Employees’ State Insurance Act, 1948, which provides for medical care and treatment to insured persons and their families.

·         Providing assistance during sickness and maternity, compensation for employment injury, pension for dependants on the death of workers due to employment injury, etc. to employees cover under ESIC Act. (A detailed note in this regard is enclosed herewith).

·         The Rajiv Gandhi Shramik Kalyan Yojana was introduced w.e.f. 01.04.2005. Under the Scheme, employees covered under the scheme who lose their employment due to closure of factories/establishments, retrenchment or permanent invalidity are entitled Unemployment Allowance equal to 50% of their wage for upto 6 months. During this period, the IP and his family member also entitled for medical care.

The entire information in this regard is as under:-

Sickness Benefit

            Sickness Benefit represents periodical payments made to an insured person during the period of certified sickness. To qualify for this benefit, contribution should have been paid for at least 78 days in the relevant contribution period. The maximum duration of Sickness Benefit is 91 days in two consecutive benefit periods. There is a waiting period of 2 days which is waived off, the insured person is certified sick within 15 days of the last spell for which sickness benefit was last paid. The sickness Benefit rate is roughly equivalent to 60% of the average daily wages of an insured person with effect from 1.12.2007.

            After exhausting the Sickness benefit payable upto 91 days, an insured person if suffering from Tuberculosis/Leprosy, mental and malignant diseases or any other specified long-term diseases, he is entitled to Extended Sickness Benefit at a higher rate of about 70% of average daily wage for a period of two years, provided that he has been in continuous service for a period of 2 years or more in a factory or establishment to which the provisions of the Act apply and fulfills the contributory conditions. The list of these long-term diseases is constantly reviewed and 34 diseases are included at present. The Director General/Medical Commissioner have also been authorized to extend the benefit to other rare diseases.

            Enhanced Sickness Benefit at double the ordinary Sickness Benefit rate i.e. at about full average daily wages is also provided to insured person eligible to ordinary sickness benefit, for undergoing sterilization operation for family planning, for upto 7 days in case of Vasectomy and upto 14 days for tubectomy, the period being extendable in cases of post-operative complication etc.

 

Maternity Benefit

            Maternity Benefit implies periodical payment to an insured woman in case of confinement or mis-carriage or sickness arising out of pregnancy, confinement, pre-mature birth of child or mis-carriage. For entitlement to Maternity Benefit, the insured woman should have contributed for not less than seventy days in the immediately preceding two consecutive contribution periods with reference to the benefits period in which the confinement occurs or it is expected to occur. The daily rate of benefit is double the standard benefit rate.

            Maternity Benefit is payable for a maximum period of 12 weeks in case of confinement, 6 weeks in case of mis-carriage and additional one month in case of sickness arising out of pregnancy, confinement, pre-mature birth of child or mis-carriage or medical termination of pregnancy. Maternity Benefit continues to be payable in the event of death of an insured woman during her confinement or during the period of 6 weeks immediately following her confinement leaving behind a child for the whole of that period, and if the child also dies during the said period, until the death of the child.

 

Disablement Benefit

 

            In case of temporary disability arising out of employment injury, disablement benefit is admissible to an IP for the entire period so certified by the Insurance Medical Officer/Insurance Medical Practitioner for which the insured person does not work for wages. The cash benefit is not subject to any contributory conditions and is payable at a rate equivalent to about 75% of the average daily wage. The temporary disablement benefit is however, not payable for an employment injury resulting in incapacity for less than three days excluding the date of accident.

            Where the disablement due to an employment injury results in permanent, partial or total loss of earning capacity, the periodical cash payments are made to the insured persons for life depending on the loss of earning capacity as may be certified by a duly constituted Medical Board. The cash benefit rate is revised periodically to protect against erosion in the real value subject to availability of funds.

            However, commutation of periodical payment is permissible where the permanent disablement stands assessed as final and the daily rate of benefit does not exceed Rs. 5/- per day, and where benefit rate exceeds Rs.5/- per day but commuted value does not exceeds Rs. 30,000/- at the time of the commencement of final award of his permanent disability. 

 

Dependent Benefit

            Periodical pension is paid to dependants of an insured person who dies as a result of employment injury. The widow and widowed mother receive monthly pension for life or until re-marriage. An amount equivalent to 3/5th of the disablement benefit rate is payable to the widow. Widowed mother and each child also share among themselves an amount equivalent to 2/5th of the disablement benefit. Children get benefit till 18 years of age, in case of infirmity, the benefit continues to be paid, till the infirmity lasts. Married daughters are not entitled to share dependant benefit. However, it is subject to the condition that the total dependants benefit distributed does not exceed at any time the full rate of disablement benefit. In case it exceeds the above ceiling, the share of each of the dependants is, proportionately reduced. In case the insured person does not leave behind any widow or child or widowed mother, the benefit is payable to other dependants. The periodical increases in amount of pension linked with the cost of living index are sanctioned from time to time to compensate for inflation.

Employees’ Provident Fund Organisation (EPFO): (http://epfindia.nic.in)

 

·            Administration of Employees’ Provident Funds and Miscellaneous Provisions Act, 1952.

·            Implementation of the schemes of Provident Fund, Family Pension and Deposit Linked Insurance for the benefit of the workers covered under the scheme.

·            Administration of Employees’ Pension scheme, 1995 which has come into existence on 16.11.1995. 

V.V. Giri National Labour Institute (VVGNLI):(http://www.vvgnli.org)

MANDATE

The Memorandum of Association mandates the Institute

·           To undertake, aid, promote and coordinate research on its own and in collaboration with other agencies, both national and international;

·           To undertake and assist in organizing training and educational programmes, seminars and workshops;

·           To analyse specific problems encountered in the planning and implementation of labour and allied programmes and to suggest remedial measures;

·           To establish and maintain library and information services.

·           To collaborate with other institutions and agencies in India and abroad which have similar objectives.

Central Board for Workers’ Education (CBWE):(http://labour.gov.in/cbwe)

-          Training of Workers in techniques of Trade Unionism

·          CBWE conducts some special programmes such as Training of Trainers, Personality Development Programmes, Joint Educational Programmes, Unit Level Classes etc. with a view to impart techniques of trade unionism to the participants for strengthing the trade unions.

-          Training of workers in unorganized sector

·          To generate awareness among workers about their rights, duties and entitlements under various relevant labour laws and welfare schemes launched by Central / State Governments. various programmes of 2/4 day durations are conducted for the workers in the unorganized sector/weaker sections which includes women workers, SC/ST workers  parents of child labour, child labour besides other categories of workers working in different fields.

-          Training of workers in Rural Sector

·          The Board conducts 2 day Rural Awareness Camps and 4 day Empowerment programmes for rural workers. The categories covered in the rural sector programmes are – landless labour, agricultural and marginal farmers, fisheries labour, educated unemployed in rural areas, tribal labour, forest labour etc. The 2 day camps are conducted with a view to equip the rural workers to analyse their socio economic problems and to enable them to find solutions to these problems, while the 4 day Empowerment Programmes aim at promoting self confidence, self help, team work to create an atmosphere of congenial relationship.

 

Central Government Industrial Tribunals-cum-Labour Courts (CGITs) :(http://labour.gov.in/cgit)

 

Board of Arbitration: (http://labour.gov.in/boajcm)

 

PUBLIC GRIEVANCES:

         In-house mechanism have been set up in the ministry and its attached and subordinate offices for effective redressal of grievances received from the public, its own employees as well as other Departments: 

 

 

TIME FRAME OF REDRESSAL OF THE GRIEVANCES: 

 

Sl.No.

Subject

Time

01.

Issue of acknowledgement / interim reply to the petitioner

2 weeks

02.

Forwarding of the grievances / petition to the concerned authority

2 weeks

03.

Final disposal of transferred / referred cases by the concerned Ministry / Department / State and time limit for informing the position of the outcome.

3 months

04.

Cases referred to Complaint Committee on “Sexual Harassment of Women at workplace”

3 months

 

INFORMATION FACILITATION CENTRE 

 

            An Information Facilitation Centre has been set up for providing the following services to the public: -

·         Receive the public, reply to their queries and direct them to concerned Officer/ Section.

·         Provide information regarding various schemes and procedures through brochures, booklets, reports etc.

·         Forms that are to be utilised for various procedures are made available.

·         Provide information regarding the functioning of the Ministry.

            The Citizen’s Charter will be reviewed annually for further improving our response to the public. The information with regard to other programmes and activities can be accessed on the Ministry’s Website http://labour.gov.in.

 

Ministry of Labour and Employment – Important Telephone Numbers

I.  MAIN SECRETARIAT

1.

Labour & Employment Minister, Shram Shakti Bhavan, Rafi Marg, New Delhi.

23717515, 23710240

2.

Minister of State, Labour and Employment, Shram Shakti Bhavan, Rafi Marg, New Delhi.

23325635, 23766326

3.

Secretary (L&E), Shram Shakti Bhavan, Rafi Marg, New Delhi.

23710265

4.

Joint Secretary (Public Grievances) 107, Shram Shakti Bhavan, Rafi Marg, New Delhi.

23716835

5.

Dy. Director General & Chairperson of Complaint Committee on “Sexual Harassment of Women at workplace”, R.No.511 (Fifth Floor), Shram Shakti Bhavan, Rafi Marg, New Delhi

23350896

II.  ATTACHED OFFICES

1.

Chief Labour Commissioner (Central),502 (5th Floor), Shram Shakti Bhavan, Rafi Marg, New Delhi.

 

23710447

2.

Director General, Employment & Training, Shram Shakti Bhavan, Rafi Marg, New Delhi.

23710446

3.

Director General, Labour Bureau, S.C.O. 28-31, Sector-17/A, Chandigarh.

0172-2704611 (Chd.)

0177-2803584 (Shimla)

4.

Director General, Factory Advice Service & Labour Institutes, Central Labour Institute Building, N.S. Mankikar Marg, Sion, Mumbai

022-24074358

III.  AUTONOMOUS ORGANISATIONS

1.

Director, Central Board for Workers’ Education, V.R.C.E. Gate, North Ambazari Road, Nagpur.

0712-2233313

0712-2232275

2.

Director General, Employees’ State Insurance Corporation, Panchdeep Bhavan, Kotla Road, New Delhi

011-23235391

3.

Commissioner, Employees’ Provident Fund Organisation, Bhavishya Nidhi Bhavan, 14, Bhikaji Cama Place, New Delhi

011-26172671

4.

Director, V.V.  Giri National Labour Institute, Sector-24, NOIDA

0120-2411470

 IV.  SUBORDINATE OFFICES

1.

Director General, Mines Safety, Jagjeevan Road, Dhanbad

0326-2221000